TERMS AND CONDITIONS
PRICING
The Bulletproof Automotive website contains many thousands of products purchased in multiple different currencies. All prices are entered manually and accurately at the time of entry. Due to the consistently fluctuating international exchange rates, we may not always be able to honor the original displayed price. We apologize for any inconvenience this may cause, unfortunately, our website is unable to compensate dynamically for what can, at times, be volatile changes in the cost of items. This variability can be caused by currency values fluctuating, changes in prices from suppliers, changes in shipping and import duties, and myriad other factors. Rest assured, any order you place online will be at zero risk in this area. In the event your order cannot be fulfilled at the original website price, we will offer you a 100% refund, no questions asked. We will do our best to maintain updated pricing and will always offer our price match guarantees to ensure you receive competitive pricing. In short, prices may change without notice and inconsistencies in pricing do not entitle customers to any compensation or damages. It is always advised to give us a call prior to placing your order online to confirm availability and to confirm current pricing.
CREDIT CARD / PayPal ORDERS
To minimize fraud, Bulletproof only ships to billing addresses listed on our customer’s credit card or PayPal account. Secondary shipping addresses may may often be added to your by contacting your financial institution. If you would like to apply for a special dispensation, please email [email protected]. Wire transfer / ACH payments can be shipped to any address.
INTERNATIONAL ORDERS
Bulletproof regularly ships to customers all over the world. All customers located outside of North America must pay by bank wire or international check for their initial order. Credit card orders will be accepted on follow-up purchases at Bulletproof’s discretion. Customers are responsible for their respective country’s imposed taxes, fees and/or duties on imported items. Bulletproof has no way of accurately assessing what your potential customs duties or other associated costs, charges, or liabilities may be. As such, those expenses are entirely borne by you as the customer. International credit card fees will be charged at the following rate: Visa, MasterCard, and Discover 5% American Express 7%.
SPECIAL ORDERS AND MADE-TO-ORDER PRODUCTS
Some items may be special ordered or made to order specifically for your vehicle. Special order items are defined as items that need to be built to order, items that are customized or one-offs, items that are non-refundable from the manufacturer, or generally anything that is outside the bounds of normal stock.
This means that once the invoice or deposit is paid, they cannot be cancelled or returned for any reason. Once the order is placed, no changes can be made, so please review the specifications. All sales on special order items are final.
If you are dissatisfied with the item in any way such as appearance, functionality, etc. Bulletproof will do everything it can to assist you in seeking assistance from the manufacturer. Please take caution in your purchase as some items are not intended for use with overseas vehicle variants. We guarantee that all products we sell are genuine and in new condition unless explicitly marked as blemished or used. We cannot guarantee exact fit of imported products on vehicles of different origin than manufacturer’s intended use.
Bulletproof’s core focus is procurement of automotive products from varying countries, particularly from Japan. On some occasions there are multiple variations of the same general product offered by a manufacturer. When placing an order, it is the customer’s responsibility to supply us with product numbers, and/or exact information identifying the product being purchased. Without exact details, provided at the time of order submission, Bulletproof cannot be held responsible for fulfillment of similar but not intended product. Bulletproof considers any item produced by the intended manufacturer, for the intended vehicle (in the manufacturer’s origin country), with a similar product title, to be a match to the ordered part. Your order is not conditional upon guaranteed fitment. Any disputes regarding incorrect product fulfillment must be filed within five days of product delivery and must be accompanied with written documentation supporting the claim. In all foreseeable times of potential miscommunication, we will contact our customers to verify details of their order.
Estimated lead times provided for special orders are estimates only. While it isn’t common, delays can and do happen and a delay in the manufacturing or fulfillment of my order is not a valid reason to cancel. Please be aware that many manufacturers do not provide updates on special order products outside of major production milestones or even the actual release of the product. Bulletproof cannot accept responsibility for delays beyond our control and will not incur damages due to such delays
You will be provided a shipping estimate at the time of the invoice. Shipping charges can and do change regularly and sometimes drastically. While every reasonable effort will be made to provide an accurate estimate based on current rates, fluctuations in shipping costs are not a valid reason to cancel. The final shipping charges can only be calculated once the item is in our warehouse. We work with a large number of shipping providers and brokers to ensure we are always providing the most reasonable rates possible.
Special order parts must be inspected immediately upon receipt. In the event of a freight delivery (common with larger items such as body parts and aero components), the packaging should be photographed, opened and all components inspected and documented prior to signing for the parts and release of the driver. While all shipments are insured, failure to follow these steps will result in the contracted carrier denying insurance claims. In the instance of normal, non freight deliveries (UPS, FedEx, DHL, etc), packaging should be photographed and the products should be inspected immediately. Failure to notify Bulletproof with documentation of a damaged shipment within 24 hours will result in the contracted carrier denying insurance claims.
CARBON FIBER & FIBERGLASS
For all carbon fiber and fiberglass parts there is no implied warranty on visual defects. Handmade carbon fiber products may have visual defects (weave pull, weave distortion, visible seams, discoloration, pinholes, sanding marks etc.). Unless explicitly purchased or stated, many carbon fiber and fiberglass parts require preparation, and painting or clear coating by an experienced professional. By ordering this product you understand and agree that any warranty claims are at the sole discretion of the manufacturer.
REFUNDS AND EXCHANGES
All products that are ordered on a pre-paid made-to-order basis or are not regularly stocked in the USA by the manufacturer or distributor are considered “special orders”. All special orders must be paid in full prior to starting the order. Special orders are non-refundable. Products ordered from US-based manufacturers may be eligible for a refund, at the discretion of the manufacturer or authorized distributor, if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Bulletproof Automotive in writing. All internationally sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered.
SHIPPING AND DAMAGE
For items shipped by Bulletproof from Bulletproof’s warehouse:
Many products shipping from our warehouse are carefully inspected for damage prior to shipping. For other items they are (DNR) do-not-repack and are not inspected. In many cases we will improve on and reinforce the original packaging provided by the manufacturer. Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage as best we possibly can. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 24 hours of delivery. After 24 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. Bulletproof will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
For items shipped directly from a manufacturer or third-party distributor:
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however Bulletproof has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer. We recommend that you follow the same procedure as we require regarding potential damage claims. By ordering you agree to abide by the shipping and damage claims procedures of any third parties involved. If you would like any details about shipping insurance and procedures, please request this prior to initiating your order.
SHIPPING AND ORDER DELIVERY INFORMATION
Items that are in stock in the US, either at Bulletproof’s warehouse or at a supplier’s warehouse, are generally delivered domestically within 7-10 business days. Special order items from overseas take considerably longer. As a courtesy Bulletproof offers delivery estimates to our customers which take into consideration manufacturer availability and shipping schedule. These estimates represent our best guess based on previous orders from the manufacturer and do not in any way imply a guaranteed delivery window. Many manufacturers work in a “just in time” inventory system and often take 2-30+ weeks to produce an item once an order is submitted. All deliverable items are then sent to our Japanese warehouse. Bulletproof ships a minimum of one full ocean freight container every month from Japan, oftentimes more than one a month. Ocean freight takes an average of 4 weeks. Typically, it breaks down to one week in Japan for paperwork and customs, two weeks by boat and one week in US customs/clearance. Port congestion can vary tremendously and can add large delays to orders. Due to the wide number of variables between manufacturer and shipping schedules, delivery estimates are simply just that – estimates. We attempt to estimate conservatively and we usually deliver faster than our estimates suggest. It is not Bulletproof’s policy to guarantee delivery time of any special order item, this is impossible for us to do. By ordering you acknowledge that there is no required delivery ETA, and an order may not be canceled or altered due to manufacturing or shipping delays. All ETAs are provided as a best guess only.
EXTENDED STORAGE FOR ORDERS / ABANDONMENT POLICY
When orders are received at our warehouse and ready to ship, we contact the owner promptly to arrange shipping. We are happy to hold orders for up to one month, to help coordinate shipping dates for our customers. After one month of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client’s responsibility to cooperate and receive their parts promptly. Fee rate is (per month): $80 per bumper box, $40 per hood, roll cage, exhaust, $20 per small items. After a period of one year, or the point where storage fees exceed the value of the products stored, Bulletproof Automotive retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due.
All parts shall remain the property of Bulletproof Automotive until paid in full.
If cancellation of an order is needed, notice of cancellation with a manager of Bulletproof Automotive must be made in writing within 24 hours from the date the order was initiated. This will be granted only at the discretion of Bulletproof and may not be granted in cases were made-to-order or special order items have already been ordered.
Some product images may show optional items that are sold separately or may not show the exact specification. Please contact us to confirm prior to your order if you have any questions. For example, and item that comes unpainted from the manufacturer may be shown painted and installed in the photo.
Bulletproof Automotive will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Bulletproof Automotive will not be held responsible for these errors and if unable to be mutually reconciled Bulletproof will void the order and refund payment.
competition, OFFROAD USE ONLY AND LOCAL VEHICLE REGULATIONS
Some of the parts for sale have been designed for and are intended for competition and/or off-highway applications only. Federal and many State laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of these parts may void the warranty coverage, if any, on your vehicle. Vehicles modified by use of performance parts may no longer be lawfully used on public highways. Bulletproof Automotive takes no responsibility for the individual client’s use of such products as all products are sold for off road use only for racing vehicles. Bulletproof has no knowledge of or responsibility for informing you of your local road or off road usage laws. All products may or may not be legal for road use or track use in your local jurisdiction.
WRONG, INCORRECT OR MISSING PRODUCT PRICING, SHIPPING PRICING AND OTHER DATA PERTAINING TO THE SALE/PURCHASE PROCESS
In case of wrong, incorrect or missing product pricing, shipping pricing or any other data, but not limited to, that may be incorrectly added to the website, Bulletproof Automotive LLC reserves the right to nullify and void any orders in which such information or data was present. We reserve the right to cancel any order in which incorrect or wrong pricing was added and the purchase was completed. A full refund towards the customer will be issued at the earliest convenience.
Disputes / Arbitration
By placing your order, you agree that you are responsible for payment in full. You agree not to file any payment disputes and also agree that any costs associated with payment disputes will be your responsibility. In the event that any disputes arise, you agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be binding on the parties. Any mediator or arbitrator must be a neutral party acceptable to both you and Bulletproof. The cost of any mediations or arbitration will be paid by the losing party and all mediations/arbitrations are to be held in the state of CA.
PRODUCT WARRANTY
All merchandise sold by Bulletproof Automotive is only subject to the manufacturer’s warranty and conditions, if any. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. All merchandise is subject only to manufacturer warranty, Bulletproof Automotive does not offer or imply any additional warranty on any products which we distribute outside of the manufacturer’s policy for warranty. No labor, shipping, currency losses, fees or inconvenience may be included in any claims.
All orders placed with Bulletproof Automotive and its affiliates (varisna.com, gt-rr.com, 370ztune.com, hyperrevusa.com, bespokeventures.com, and any other property) by phone, internet/web and e-mail constitute the acknowledgement and acceptance of all conditions listed on this page. If you have any questions or wish to clarify or dispute any of these policies, this must be done in writing in advance of any order.
These policies and procedures are subject to change at any time without notice.
COPYRIGHTS
Bulletproof Automotive LLC’s product photos, descriptions or any other information from our website may not be used unless the yearly license fee is paid. The license fee is $100 per year per photo and $100 per year per product description for the use of Bulletproof Automotive’s intellectual property, effective immediately from first usage until removal. Partial year usage may be billed on a prorated basis. These fees may be waived, in writing, at the discretion of Bulletproof Automotive on a case-by-case basis. Use of photos, logos, text, or any other materials or intellectual property claimed by Bulletproof Automotive LLC and its subsidiaries constitutes agreement with this policy and waives any rights to contest the fee schedule by the user.